Legal notice

CONTENTS:
1. GENERAL PROVISIONS
2. ELECTRONIC SERVICES IN THE ONLINE STORE
3. CONDITIONS REGARDING THE CONCLUSION OF A SALES CONTRACT
4. PAYMENT METHODS AND DATES FOR THE PRODUCT
5. COST, METHODS, DELIVERY TIME AND RECEIPT OF THE PRODUCT
6. COMPLAINT PROCEDURE
7. EXTRA-JUDICIAL METHODS OF RESOLVING COMPLAINTS AND INVESTIGATION OF CLAIMS AND RULES FOR ACCESSING THESE METHODS
8. RIGHT TO WITHDRAW FROM THE CONTRACT
9. CONTRACTUAL RIGHT TO CHANGE A PRODUCT
10. PROVISIONS REGARDING ENTREPRENEURS
11. TERMS OF USE OF A PRODUCT – DIGITAL CONTENT AND DIGITAL SERVICES
12. PRODUCT REVIEWS
13. FINAL PROVISIONS
14. MODEL WITHDRAWAL FORM

The online store www.medicaluniform.eu respects consumer rights. Consumers cannot waive the rights granted under the Consumer Rights Law. Contract provisions that are less advantageous than the provisions of the Consumer Rights Law are void, and the provisions of the Consumer Rights Law apply in their place. Therefore, the provisions of this Regulation are not intended to exclude or limit any consumer rights granted under the mandatory provisions of the law, and any potential doubts should be clarified in favor of the consumer. In the event that the provisions of this Regulation do not comply with the above provisions, these provisions shall take precedence and apply.
1. GENERAL PROVISIONS
1.1. The Online Store located at www.medicaluniform.eu is operated by INVEST IN ANATOLIA Ltd.Şti. , headquartered in Istanbul, Turkey (office address and correspondence address: Yenisahra Mah. Akıncı Gençler Sk . Yagmur No: 1 İç Kapı No: 1 Ataşehir/ İstanbul). The company is registered in the entrepreneurs' register of the National Court Registry under number 4651126943; VII. Commercial Department of the National Court Registry; tax identification number NIP: TR 4651126943, e-mail address: info@medicaluniform.eu, telephone number: +90 536 371 71 71 .
1.2. Unless otherwise provided , these Regulations are intended for both consumers and entrepreneurs using the Online Shop.
1.3. The Data Controller for personal data processed in the Online Store within the scope of this Regulation is the Seller . Personal data is processed based on the periods and principles specified in the privacy policy published on the Online Store website . The privacy policy primarily includes the rules for the processing of personal data by the Data Controller in the Online Store , the principles, purposes, and duration of personal data processing, the rights of persons to whom the data is associated, and information on the use of cookies and analytical tools in the Online Store . Use of the Online Store, including purchase transactions, is voluntary. Similarly, the provision of personal data by the Service User or Customer through the Online Store is voluntary, subject to the exceptions specified in the privacy policy (such as entering into a contract and the Seller's legal obligations).
1.4. Definitions:
• BUSINESS DAY – Monday to Friday, excluding public holidays.
• REGISTRATION FORM – The form available in the Online Store that allows you to create an Account.
• ORDER FORM – Electronic Service is an interactive form available in the Online Store that allows you to place an Order, in particular by adding Products to the electronic cart and defining the terms of the Sales Contract, including the delivery method and payment.
• CUSTOMER – (1) a natural person with full legal capacity and, in cases provided for by generally applicable regulations, a natural person with limited legal capacity; (2) a legal person; or (3) an unincorporated organizational unit to which the law grants legal capacity ; - a person who has concluded or intends to conclude a Sales Contract with the Seller.
• ACCOUNT – Electronic Service is a set of resources in the Service Provider's IT system, marked with the individual name (login) and password provided by the Service User, where the data provided by the Service User and information on Orders placed in the Online Store are collected.
• NEWSLETTER – Electronic Service is an electronic distribution service provided by the Service Provider via e-mail, which allows all Service Users using it to automatically receive from the Service Provider the cyclical content of subsequent versions of the newsletter containing information about Products, new releases and promotions in the Online Store.
• PRODUCT – (1) portable product (including portable product containing digital content or digital service or digital elements connected thereto in such a way that the absence of digital content or digital service would prevent proper functioning), (2) digital content, (3) service (including digital and non-digital service) or (4) right – the subject of the Sales Contract between the Customer and the Seller.
• REGULATIONS – these Online Shop regulations.
• ONLINE SHOP – Service Provider's online shop accessible at www.medicaluniform.eu
• SELLER; SERVICE PROVIDER – medicaluniform.eu EUROPE The Online Store is operated by INVEST IN ANATOLIA Ltd.Şti ., headquartered in Istanbul, Turkey (office address and correspondence address: Yenisahra Mah. Akıncı Gençler Sk . Yagmur No: 1 İç Kapı No: 1 Ataşehir / Istanbul). The company is registered in the entrepreneurs register of the National Court Registry under number 4651126943 ; VII. Commercial Department of the National Court Registry; tax identification number NIP: TR 4651126943, e-mail address: info@medicaluniform.eu, telephone number: +90 536 371 71 71 .
• SALES CONTRACT – a sales contract (in the case of movable goods and movable goods containing digital elements), (2) a contract for the delivery of a Product (in the case of digital content or digital service), (3) a contract for the provision or use of a Product (in the case of a service other than digital and other Products), concluded or entered into between the Customer and the Seller through the Online Shop.
• ELECTRONIC SERVICE – Service provided by the Service Provider to the Service User electronically through the Online Store.
• SERVICE USER – (1) a natural person with full legal capacity and, in cases provided for by generally applicable regulations, a natural person with limited legal capacity; (2) a legal entity; or (3) an unincorporated organizational unit to which the law grants legal capacity ; - who uses or intends to use the Electronic Service.
• ORDER - The Customer's declaration of intent submitted through the Order Form, which aims to directly conclude a Product Sales Contract with the Seller.
2. ELECTRONIC SERVICES IN THE ONLINE STORE
2.1. The following Electronic Services are available in the Online Shop: Account, Order Form and Newsletter.
• Account – Account use is possible by the Service User completing the following three steps: (1) completing the Registration Form, (2) clicking " Register, " and (3) confirming the Account creation request by clicking the confirmation link automatically sent to the provided email address. In the Registration Form, the Service User must provide the following information: first and last name / company name, address (street, house / apartment number, postal code, city, country), email address, contact telephone number, and password. For non-consumer Customers, it is also necessary to provide the company name and tax identification number.
o The Electronic Account service is provided free of charge and indefinitely. The Service User has the option to delete (withdraw from) the Account at any time and without giving any reason, by sending a request to the Service Provider, in particular by sending an e-mail to info@medicaluniform.eu or in writing to Yenisahra Mah. Akıncı Gençler Sk . Yagmur No: 1 İç Kapı No: 1 Ataşehir/İstanbul.
2.1.2 Order Form - Use of the Order Form begins with the Customer adding the first Product to the electronic cart in the Online Store . The Order is placed after the Customer completes two consecutive steps: (1) completing the Order Form and (2) clicking on the Online Store website after completing the " Confirm Purchase " field in the Order Form . It is possible to change all data entered up to this point independently (for this purpose, follow the messages and information displayed on the Online Store website). In the Order Form , the Customer must provide the following information about the Customer: first and last name / company name, address (street, house / apartment number, postal code, city, country), email address, contact telephone number, and the Sales Contract details: Product( s ), quantity of Product( s ), place and method of delivery of the Product( s ), payment method. For non-consumer Customers, the company name and tax identification number must also be provided.
2.1.1.1. The Order Form Electronic Service is provided free of charge, is for single use and is concluded upon placing an Order via the Form or upon earlier termination of the Order by the Service User.
2.1.3. Newsletter - Use of the Newsletter is done by entering the email address to which future issues of the Newsletter will be sent in the "Newsletter" tab on the Online Store website and clicking the action field. You can also subscribe to the Newsletter by checking the relevant checkbox when creating an Account. Once an Account is created, the Service User becomes a subscriber to the Newsletter.
2.1.3.1. The Electronic Newsletter Service is provided free of charge for an indefinite period of time. The Service User has the option to unsubscribe from the Newsletter (unsubscribe from the Newsletter) at any time and without giving any reason, in particular by sending an e-mail to the Service Provider at info@medicaluniform.eu or by sending a written request to the Service Provider at Yenisahra Mah. Akıncı Gençler Sk . Yagmur No: 1 İç Kapı No: 1 Ataşehir/ İstanbul .
2.2. Technical requirements for cooperating with the IT system used by the Service Provider : (1) a computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) an up-to-date web browser: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari or Microsoft Edge ; (4) minimum recommended screen resolution: 1024x768; (5) enabling cookies and Javascript support in the web browser.
2.3. The Service User is obligated to use the Online Store in accordance with the law and general practices, respecting the personal rights, copyrights, and intellectual property rights of the Service Provider and third parties. The Service User is obligated to enter data consistent with the actual situation. The Service User is prohibited from providing unlawful content.
2.4. The complaint procedure regarding Electronic Services is regulated in Article 6 of the Regulation .
3. CONDITIONS REGARDING THE CONCLUSION OF A SALES CONTRACT
3.1. The Sales Contract between the Customer and the Seller is concluded when the Customer places an Order using the Order Form in the Online Store in accordance with Article 2.1.2 of the Regulation .
3.2. The Product price displayed on the Online Store website is expressed in Polish zlotys (PLN) and includes taxes. The Customer will be informed on the Online Store website of the total price of the Product included in the Order, delivery costs (including handling, delivery, and postal services charges), and other costs, or, if the amount of these costs cannot be determined, the Customer's obligation to pay these costs, at the time the Order is placed and at the time the Customer expresses his/her desire to enter into a Sales Contract.
3.3. Procedure for concluding a Sales Contract in the Online Store using the Order Form
• The Sales Contract between the Customer and the Seller is concluded when the Customer places an Order through the Online Store in accordance with Article 2.1.2 of the Regulation.
• Once an order is placed, the Seller immediately acknowledges receipt of the order and agrees to its execution. Confirmation of receipt and execution of the order occurs when the Seller sends an email to the email address specified at the time of ordering, containing at least the Seller's acknowledgement of receipt and acceptance of execution of the order and confirmation of the Sales Agreement. Upon receipt of the above email by the Customer, the Sales Agreement between the Customer and the Seller is concluded.
3.4. The Customer's consolidation, security, and access to the contents of the Sales Contract concluded by the Customer are carried out by (1) publishing these Regulations on the Online Store website and (2) sending the email message specified in Article 3.3.2 of the Regulations. The contents of the Sales Contract are also recorded and secured in the IT system of the Seller's Online Store.
4. PAYMENT METHODS AND DATES FOR THE PRODUCT
4.1. The Seller provides the Customer with the following payment methods within the scope of the Sales Contract:
• Payment at the door.
• Cash payment upon personal pick-up.
• Payment is made via transfer to the Seller's bank account.
• Electronic payments and credit card payments via iyzico.com – all possible available payment methods are listed in the payment methods tab on the Online Shop website and at https://www.iyzico.com.
o Accounting for electronic payments and credit card transactions is handled through the iyzico.com service, depending on the Customer's preference. Support for electronic payments and credit card payments is provided by:
 Iyzico address
4.2. Payment Deadline:
• If the Customer chooses to pay by bank transfer, electronic payment or credit card, he/she is obliged to make the payment within 7 calendar days from the date of conclusion of the Sales Contract.
• If the customer chooses to pay via cash on delivery or personal collection, he/she is obliged to make payment at the time of delivery.
5. COST, METHODS, DELIVERY TIME AND RECEIPT OF THE PRODUCT
5.1. Product delivery is possible within the European Union.
5.2. Unless otherwise specified in the Sales Contract, the Customer shall pay for the delivery of the Product. Product delivery costs (including handling, delivery, and postal services) will be stated to the Customer in the Delivery Costs tab on the Online Store website and at the time of placing an Order, including in cases where the Customer chooses to be bound by the Sales Contract.
5.3. It is free of charge for the Customer to collect a Product in person.
5.4. The Seller provides the Customer with the following delivery or collection methods of the Product:
• Postal package, cash on delivery postal package.
• Courier package, courier cash on delivery package
• Personal pickup is available at the following address: Yenisahra Mah. Akıncı Gençler Sk . Yagmur No: 1 İç Kapı No: 1 Ataşehir/ İstanbul – After prior agreement with the seller.
5.5. The delivery time for the Product to the Customer is 7 Business Days, unless a shorter time is specified in the Product description or when ordering. For Products with different delivery times, the delivery time will be the longest specified time, but this time cannot exceed 7 Business Days. The beginning of the delivery time for the Product to the Customer is calculated as follows:
• the Customer chooses the payment method by bank transfer, electronic payment or credit card - from the date the money is credited to the bank account or current account of the Seller.
• the Customer chooses the cash on delivery option - from the day the Sales Contract is concluded.
5.6. Product Readiness Time for Pickup by the Customer - If the Customer chooses the personal Product pickup option, the Product will be ready for pickup by the Customer within 7 Business Days, unless a shorter time is specified in the Product description or when ordering. For Products with a different pickup time, the pickup time will be the maximum time specified, but this time cannot exceed 7 Business Days. The Customer will be notified of the Product's readiness for pickup by the Seller via an appropriate email sent to the email address specified in the Order. The start of the pickup time is calculated as follows.
• the Customer chooses the payment method by bank transfer, electronic payment or credit card - from the date the money is credited to the bank account or current account of the Seller.
• the Customer chooses cash payment via personal collection - from the day the Sales Contract is concluded.
6. COMPLAINT PROCEDURE
6.1. Article 6 of the Regulation defines the complaint handling procedure common to all complaints submitted to the Seller, in particular complaints regarding Products, Sales Contracts, Electronic Services and other complaints regarding the Seller's operation of the Online Store .
6.2. The basis and scope of the Seller's legal liability are generally determined by the applicable laws, in particular the Civil Code, the Consumer Rights Law and the Law on the Provision of Electronic Services dated July 18, 2002 (Law Journal dated 2002, issue 144, article 1204, as subsequently amended) . Additional information regarding the Seller's liability for the Product's compliance with the Sales Contract is set out below:
• Complaint regarding the Product (movable property ) purchased by the Customer within the scope of the Sales Contract concluded with the Seller until 31 December 2022 In the event of a defect, the provisions of the Civil Code in effect until December 31, 2022, specifically Articles 556-576 of the Civil Code, are regulated. These provisions specifically determine the basis and scope of the Seller's liability to the Customer in the event of a material or legal defect in the Product sold (warranty). The Seller is obligated to deliver the Product to the Customer free of defects. Pursuant to Article 558, paragraph 1, of the Civil Code, the Seller's warranty liability to the Customer who is not a consumer for the Product purchased in accordance with the previous sentence is waived.
• If a complaint is made regarding a Product related to movable property (including movable property containing digital elements, but excluding movable property serving only as a digital content carrier) purchased by the Customer under the Sales Contract executed with the Seller as of January 1, 2023 , the provisions of the Consumer Rights Law, effective as of January 1, 2023, are defined in particular by Articles 43a - 43g of the Consumer Rights Law. These provisions determine the basis and scope of the Seller's liability to the consumer , particularly in the event of the Product's non-compliance with the Sales Contract .
• a Product (digital content or service or movable property serving solely as a digital content carrier) purchased by the Customer under a Sales Contract concluded with the Seller on or before January 1, 2023, and if the delivery of the Product in question occurs or occurs after this date, the provisions of the Consumer Rights Law, particularly Articles 43h - 43q of the Consumer Rights Law, as applicable as of January 1, 2023, shall apply. These provisions, in particular, determine the basis and scope of the Seller's liability to the consumer in the event of the Product's non-compliance with the Sales Contract.
6.3. The customer may make a complaint , for example, about the following :
• In writing to the following address: Yenisahra Mah. Akıncı Gençler Sk . Yağmur No: 1 İç Kapı No: 1 Ataşehir/ İstanbul.
• electronically via email to: info@medicaluniform.eu
6.4. The product can be sent or returned to the following address within the scope of the complaint : Yenisahra Mah. Akıncı Gençler Sk . Yagmur No: 1 İç Kapı No: 1 Ataşehir/ İstanbul.
6.5. It is recommended that the following be provided in the complaint description: (1) Information and circumstances concerning the subject of the complaint , in particular the type of non-compliance or non-compliance with the contract and the date of its occurrence; (2) A request for the product to be brought into compliance with the contract, a price reduction, a declaration of withdrawal from the Sales Contract, or any other request; and (3) The complainant's contact information – this will facilitate and expedite the complaint review. The requirements in the previous sentence are merely suggestions and do not affect the effectiveness of complaints submitted without the proposed description of the complaint .
6.6. If there is a change in the contact information provided by the complainant during the evaluation of the complaint , he/she is obliged to notify the Seller of this situation.
6.7. The complaint may be accompanied by evidence (e.g. , photographs, documents, or the Product) relevant to the complaint . Seller may also request that the complainant provide additional information or submit evidence (e.g., photographs) if this would facilitate and expedite Seller's review of the complaint.
6.8. The Seller shall respond to the complaint immediately, within 14 calendar days at the latest, from the date on which the complaint is communicated to him.
6.9. The provisions regarding the consumer in Articles 6.2.2 and 6.2.3 of the Regulation shall also apply to the Customer/Service User, who is a natural person who concludes a contract directly related to his/her commercial activity , if it is understood from the content of this contract that he/she does not have a professional qualification arising from the subject of his/her commercial activity, especially as disclosed based on the provisions of the Central Registration and Commercial Information (CEIDG).
7. EXTRA-JUDICIAL METHODS OF RESOLVING COMPLAINTS AND INVESTIGATION OF CLAIMS AND RULES FOR ACCESSING THESE METHODS
7.1 Out-of-court dispute resolution methods include: (1) allowing the parties to reconcile their positions, for example, through mediation; (2) proposing a solution to the dispute, for example, through conciliation; and (3) resolving the dispute and imposing its resolution on the parties, for example, through arbitration (arbitration court). Detailed information on out-of-court complaint handling and claim processing, the rules for access by the Consumer to these procedures, and a user-friendly search engine for organizations involved in amicable dispute resolution are available on the Competition and Consumer Protection Office's website at https://www..................
7.2. The Office of the President of Competition and Consumer Protection has a communications unit, which, among other things, is responsible for providing consumers with information on matters related to out-of-court resolution of consumer disputes. Consumers can contact this unit in the following ways: (1) by phone at +90 536 371 71 71 or +90 531 321 26 33; (2) by email at info@medicaluniform.eu
to the address or (3) in writing or in person - to the Head Office of the Office in Warsaw, Yenisahra Mah. Akıncı Gençler Sk . Yagmur No: 1 İç Kapı No: 1 Ataşehir/ İstanbul / Türkiye.
7.3. The consumer has the following options to resort to non-judicial methods to resolve his complaints and assert his claims: (1) apply to a permanent consumer court for the resolution of the dispute; (2) apply to the provincial inspector of the Trade Inspectorate for the non-judicial resolution of the dispute ; or (3) seek the assistance of the district (municipality) consumer ombudsman, whose legal duties include consumer protection.
7.4. An online platform for dispute resolution between consumers and entrepreneurs at EU level (ODR platform) is available at http://ec.europa.eu/odr . The ODR platform is an interactive, multilingual website that provides a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of contractual obligations arising from an online sales contract or service contract.
8. RIGHT TO WITHDRAW FROM THE CONTRACT
8.1. A consumer who has entered into a distance contract may withdraw from the contract within 14 calendar days, without giving any reason and without paying any costs, except for those specified in Article 8.8 of the Regulation. For the expiration of the period, a notification before the expiration of the period is sufficient. A withdrawal from the contract can be made, for example, by:
• writing to the following address: Yenisahra Mah. Akıncı Gençler Sk . Yağmur No: 1 İç Kapı No: 1 Ataşehir/ İstanbul;
• electronically via email to: info@medicaluniform.eu
8.2. Within the scope of the right of withdrawal from the contract, Product returns – movable goods (including movable goods containing digital elements) can be made to the following address: Yenisahra Mah. Akıncı Gençler Sk . Yagmur No: 1 İç Kapı No: 1 Ataşehir/ İstanbul.
8.3. A sample withdrawal form template is included in Annex 2 of the Consumer Rights Law and is also available in Article 13 of the Regulation. Consumers may use this template form, but it is not mandatory.
8.4. The period for withdrawal from the contract begins on the following date:
• For a contract in which the Seller releases the Product by undertaking to transfer ownership of it (e.g. Sales Contract) – from the delivery of the Product to the consumer or to a third party designated by the consumer other than the carrier and: (1) in the case of delivery of several Products separately, in lots or in parts – from the receipt of the last Product, lot or part or (2) in the case of regular delivery of Products over a certain period – from the receipt of the first Product;
• For other contracts – from the date of conclusion of the contract.
8.5. In case of withdrawal from distance contracts, the contract is deemed null and void.
8.6. Product – portable products (including portable products containing digital elements):
• The Seller is obligated to refund to the consumer all payments made by the consumer, including the delivery costs of the Product (including movable goods containing digital elements) (excluding any additional costs arising from the delivery method chosen by the Consumer other than the cheapest standard delivery method available in the Online Store ) within 14 calendar days from the date on which the consumer's withdrawal notice is received. Unless the Consumer expressly agrees to a different return method that does not incur any costs for the Seller, the Seller will refund the payment using the payment method used by the Consumer. In the case of movable goods (including movable goods containing digital elements), the Seller may withhold reimbursement of payments received from the Consumer until the Product is received or the Consumer receives the return document, whichever occurs first, unless the Consumer has explicitly agreed to a different return method that does not incur any costs for the Seller.
• In the case of products (movable goods (including movable goods containing digital elements)), the consumer is obliged to return the Product to the Seller or to deliver it to a person authorized by the Seller, no later than 14 calendar days from the date of withdrawal from the contract; this obligation does not apply if the Seller has stipulated that the consumer will receive the Product. For the expiration of the period, it is sufficient to return the Product before the expiration date.
• The Consumer is responsible for any reduction in the value of the Product resulting from use of the Product (including movable goods containing digital elements) beyond what is necessary to determine its nature, characteristics and function.
8.7. Products – digital content or digital services:
• In the event of withdrawal from the contract regarding the delivery of the Product, from the date of receipt of the consumer's notice of withdrawal from the contract, the Seller shall refrain from using any content other than the personal data provided or created by the consumer while using the Product; provided that such content: (1) has no use outside the context of the digital content or digital service that is the subject of the contract; (2) relates solely to the activity performed by the consumer while using the digital content or digital service provided by the Seller; (3) has been combined with other data by the Seller and cannot be separated or has been created solely with disproportionate efforts; (4) has been created jointly by the consumer and other consumers, and other consumers can continue to benefit from the content. Except for the cases specified in clauses ( 1)– (3), the Seller shall, upon the consumer's request, make available to the consumer any content other than the personal data provided or created by the consumer during the use of the digital content or digital service provided by the Seller. In the event of withdrawal from the contract, the Seller may prevent the consumer from further using the digital content or digital service, in particular by making the digital content or digital service inaccessible to the consumer or by disabling the consumer's user account, without prejudice to the consumer rights described in the previous sentence. The consumer has the right to receive the digital content in question from the Seller without any hindrance, within a reasonable time and free of charge in a commonly used and machine-readable format.
• In case of withdrawal from the contract for the delivery of a product – digital content or digital service – the consumer is obliged to refrain from using the digital content or digital service and from making it available to third parties.
8.8. Possible costs that the consumer is obliged to pay in connection with withdrawal from the contract
8.9. In the case of products – portable products (including portable products containing digital elements) – the Seller is not obliged to refund the additional costs paid by the Consumer if the Consumer chooses a delivery method other than the cheapest standard delivery method available in the Online Shop .
8.10. In the case of Products (movable goods (including movable goods containing digital elements)), the Consumer bears the direct costs of returning the Product.
8.11. In the case of a product (service) whose performance commences upon the consumer's explicit request before the expiration of the withdrawal period, the consumer who exercises his or her right of withdrawal from the contract after making this request is obligated to pay the price for the service performed up to the withdrawal period. The payment amount is calculated in proportion to the scope of the service provided, taking into account the price or fee agreed upon in the contract. If the price or fee is excessive, the market value of the service provided shall be taken into account in calculating this amount.
8.12. The consumer is not granted the right of withdrawal from distance contracts in terms of the following contracts:
• (1) If the Seller has fully performed the service with the express consent of the Consumer before performance of the contract and has been informed that he/she will lose his/her right of withdrawal after performance of the contract and; (2) in cases where the price or fee depends on financial market fluctuations that are beyond the control of the Seller and that may occur before the expiration of the period for withdrawal from the contract; (3) in cases where the subject of the service is a Product - including movable goods containing digital elements - that is not pre-produced, but is produced according to the Consumer’s specific requests or serves to meet his/her personal needs; (4) in cases where the subject of the service is a Product - including movable goods containing digital elements - that is perishable or has a short shelf life; (5) if the subject of the service is a Product - movable item (including movable items containing digital elements) that is delivered in a sealed packaging and that cannot be returned for health or hygiene reasons after its packaging is opened; (6) if the subject of the service is a Products - movable items (including movable items containing digital elements) that are inseparably linked with other movable items, including movable items containing digital elements, due to their nature after delivery; (7) If the subject of the service is alcoholic beverages, the price of which is agreed upon when the Sales Contract is concluded and whose delivery can only be realised after 30 days and whose value depends on market fluctuations beyond the control of the Seller; (8) Cases where the consumer explicitly requests the Seller to come to them for urgent repair or maintenance; If the Seller provides additional services other than those requested by the consumer or provides Products - movable items (including movable items containing digital elements) - other than the spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in terms of additional services or products; (9) if the subject of the service is audio or video recordings or computer software delivered in a sealed package with the packaging opened after delivery; (10) for the delivery of newspapers, magazines or periodicals, excluding subscription contracts; (11) for services related to accommodation services, goods transportation, vehicle rental, food and beverage services, entertainment, sports or cultural events that are not for residential purposes, if the Contract specifies a service day or period; (13) If the service has started before the deadline for the expiry of the right of withdrawal from the contract after the consumer has been informed by the Seller that his right of withdrawal from the contract with his express consent has been lost and he has accepted this and the Seller has given the approval specified in paragraphs 1 and 2 of Article 15 or paragraph 1 of Article 21 of the Consumer Rights Law ; (14) For the provision of services where the consumer has expressly requested the Seller to come to him for repair and the service has been fully performed with the express and prior consent of the consumer.
8.13. The provisions regarding consumers in this Article 8 of the Regulation shall also apply to the Customer/Service User , a natural person who concludes a contract directly related to his/her commercial activity, as of and for contracts concluded after January 1, 2021 ; however, this provision shall apply if the content of this contract specifies that it does not have a professional qualification for this person, particularly if it arises from the subject of his/her commercial activity, as disclosed based on the provisions of the Central Registration and Commercial Information (CEIDG).
9. CONTRACTUAL RIGHT TO CHANGE A PRODUCT
9.1. This article of the Regulation does not affect the consumer's right to file a complaint pursuant to Article 6 of the Regulation and to withdraw from the contract without giving any reason pursuant to Article 8 of the Regulation . The right to replace the Product referred to in this article of the Regulation is additional and optional.
9.2. Unless a different regulation is made than this article of the Regulation, the provisions of Article 8 of the Regulation shall apply.
9.3. The Customer (consumer and entrepreneur) who has concluded a distance contract may, within 14 calendar days, replace the Product purchased from the Internet Store with another Product offered for sale in the Internet Store without paying any costs, except for the costs specified in Article 9.4 of the Regulation.
9.4. The first-way shipping costs (from Customer to Seller) are covered by the Customer. After the exchange, the shipping costs from Seller to Customer are covered by the Seller. For customers residing outside the Republic of Poland, the two-way shipping costs are covered by the Customer.
9.5. The Product returned by the Customer must not be damaged.
9.6. It is possible to replace the Product with a more expensive one after the Customer pays the price difference between the replaced Product and the new Product.
9.7. Product exchange is possible after the necessary negotiations with the Seller. The Customer may contact the Seller, for example:
• writing to the following address: ul . Yenisahra Mah. Akıncı Gençler Sk . Yağmur No: 1 İç Kapı No: 1 Ataşehir/ İstanbul;
• electronically by e-mail to the following address: info@medicaluniform.eu;
9.8. The Customer is obligated to immediately return the Product to the Seller or to deliver it to the person authorized by the Seller to receive it, within 7 calendar days from the date of notification of the Product change. To meet the delivery deadline, it is sufficient to return the Product before the delivery deadline. The Customer may return the Product to the following address: ul . Yenisahra Mah. Akıncı Gençler Sk . Yagmur No: 1 İç Kapı No: 1 Ataşehir/ İstanbul.
9.9. The Customer is responsible for any loss in value resulting from use of the Product beyond what is necessary to determine the nature, characteristics and operation of the Product.
9.10. In case of replacement of the product, the Customer is requested to attach the purchase confirmation, preferably in the form of a receipt or VAT invoice.
10. ONLINE STORE REVIEWS
10.1. Customers who shop through the Online Store can review the products they purchase from the Online
Store at any time and at no additional cost. As part of the review, Customers can rate and describe the products they purchase, share their opinions about them, and upload product photos. 10.2. When a purchase from the Online Store is completed, the Merchant will transfer the relevant data to the company conducting the review process: this refers only to the data needed to generate an email review invitation. The Merchant will send the Customer an email requesting a review and a link to the online customer review form. The form includes various survey questions related to the Merchant's purchase and rating. Customers can also add their own comments and product photos. If the Customer does not review the product after the initial invitation, the Merchant may resubmit the product.
10.3. Only Customers who purchase products from the Merchant's Online Store may review the products.
10.4. Reviews added by Customers will be published by the Merchant in the Online Store and on medicaluniform.eu .
10.5. Customers may not use reviews for any unlawful purposes, in particular, anti-competitive practices or practices that violate the personal rights, copyrights, or other rights of the Seller or third parties. 10.6. Customers may only review products purchased from the Seller's Online Store. Customers may not enter into fictitious agreements to add reviews. Seller and Online Store employees, regardless of their employment period, may not add product reviews. 10.7. Customers may delete their own reviews at any time.
11. PRODUCT TERMS OF USE – DIGITAL CONTENT AND DIGITAL SERVICES
11.1. This Article 10 of the Regulation defines the default conditions for the use of Products (digital content and digital services) available in the Online Store . These rules apply if no separate Product terms of use exist for a specific Product or are not regulated by separate regulations (for example, in the case of a license granted by the manufacturer for a specific Product, the manufacturer's license shall prevail).
11.2. In the case of Products that constitute a work within the meaning of the Copyright Law, the rights on the Product, including copyrights, belong to the Seller or authorized third parties.
11.3. On the basis of the concluded Sales Contract, the Customer is entitled to use the Product in the manner and to the extent necessary to use it for the purposes specified in the Sales Contract and, in the absence of such specifications, for the purposes for which a Product of that type is normally used, taking into account applicable legislation, technical standards or good practice.
11.4. Unless otherwise specified in the Sales Contract, the use of the Product by the Customer is solely for the Customer's own use and as part of its business activity. Subject to the exceptions stipulated by generally applicable regulations and other provisions of the Sales Contract: (1) the Customer is not entitled to make the Product available to third parties; (2) the Customer is not entitled to use the Product for commercial purposes, including marketing; (3) the Customer is not entitled to transfer, sublicense or allow others to use the Product; (4) the Customer is not entitled to copy, reproduce, modify, adapt, translate, decode, decompile , disassemble or otherwise interfere with the Product, unless this is necessary to ensure the correct use of the Product in accordance with the Sales Contract.
11.5. The Customer may use the Product for the period specified in the Sales Contract.
11.6. Access to the Product is provided by sending digital content or a link (URL address) enabling reproduction thereof to the e-mail address provided by the Customer during the Order.
12. PRODUCT REVIEWS
12.1. The Seller allows its Customers to post and access comments about the Products and the Online Store under the conditions set out in this section of the Regulation.
12.2. The Customer can leave a comment after using the form that allows the Customer to add a comment about the Product or the Online Store. The form can be made accessible directly on the Online Store website (using an external widget ) or via an individual link sent to the email address provided by the Customer after the purchase. When adding a comment, the Customer can also include a graphic description of the Product or a photo, if such an option is available in the comment form.
12.3. Product reviews may only be conducted by Products purchased from the Seller's Online Store and by the Customer who purchased the reviewed Product. It is prohibited to create a fictitious or fraudulent Sales Contract for the purpose of reviewing a Product. A review of an Online Store may only be conducted by a Customer of the Online Store.
12.4. The addition of comments made by customers may not be used for illegal activities, in particular activities that constitute unfair competition or that violate the personal rights, intellectual property rights or other rights of the Seller or third parties. By adding comments, the Customer is obligated to act in accordance with the law, these Regulations and general customs and traditions.
12.5. Comments may be published directly on the Online Shop website (e.g. next to a particular Product) or on an external website that cooperates with the Seller and collects comments referred to on the Online Shop website (including via an external widget placed on the Online Shop website ).
12.6. The Seller ensures that comments posted about the Products come from Customers who have purchased the Products. To this end, the Seller takes the following measures to verify whether comments come from Customers:
• Publishing a review using a form directly accessible on the Online Store website requires prior verification by the Service Provider. Verification consists of verifying that the review complies with the Regulations, specifically verifying whether the reviewer is an Online Store Customer. In this case, the Merchant checks whether the reviewer has made a purchase from the Online Store , and in the case of a Product review, also checks whether the reviewer has purchased the Product being reviewed. Verification is carried out without undue delay.
• The Seller sends a special link to the email address provided by the Seller at the time of purchase (including through an external website that collects reviews with which it collaborates), so that only the Customer who purchased the Product from the Online Store will have access to the review form.
• In case of doubt on the part of the Seller or objections raised against the Seller by other Customers or third parties, the Seller reserves the right to contact the author of the review to verify whether the review in question came from the Customer or whether the Customer in question has purchased the Product in question.
12.7. Comments made by the Customer, objections regarding the interpretation of comments, objections regarding whether the comment came from the Customer or whether the Customer purchased the product, may be submitted in a manner similar to the complaint procedure specified in Article 6 of the Regulation.
12.8. Seller does not publish or commission anyone else to publish Customer reviews or recommendations, and will not misrepresent Customer reviews or recommendations for the purpose of promoting its Products. Seller provides both positive and negative reviews. Seller does not provide sponsored reviews.
13. FINAL PROVISIONS
13.1. Contracts concluded through the Online Store are concluded in Polish/English.
13.2. Regulation Change:
• The Service Provider reserves the right to make changes to the Regulation for important reasons, including: changes in the law; changes in payment and delivery methods - to the extent that these changes affect the application of the provisions of this Regulation.
• If permanent contracts are concluded based on the provisions of this Regulation (e.g., provision of Electronic Services - Accounts), the provisions of the amended Regulation shall be binding on the Customer provided that the Customer has fulfilled the conditions stipulated in Articles 384 and 384 [1] of the Civil Code, i.e., the Service User has been properly informed of the changes and has not terminated the contract within 15 calendar days from the date of notification. If the amendment to the Regulation results in the introduction of new fees or an increase in existing fees, the Service User has the right to withdraw from the contract.
• In case of conclusion of contracts of a nature different from permanent contracts (e.g. Sales Contract), the changes to the Regulations will not in any way affect the rights of Service Users/Customers acquired before the date on which the changes to the Regulations come into force. In particular, the changes to the Regulations will not affect the Orders previously placed or transmitted and the Sales Contract concluded, implemented or concluded.
13.3. In matters not covered by this Regulation, the provisions of generally applicable Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services of 18 July 2002 (Law Journal of 2002 no . 144, article 1204, as subsequently amended); the Consumer Rights Act; and other relevant provisions of generally applicable law.
13.4. These Regulations do not exclude the laws of the country of permanent residence of the consumer who has entered into a contract with the Seller/Service Provider, as these cannot be excluded by contract. In this case, the Seller/Service Provider guarantees the consumer the protection afforded by the provisions that cannot be excluded by contract.
14. MODEL WITHDRAWAL FORM
(CONSUMER RIGHTS LAW ANNEX 2)